Summary of General Terms and Conditions.

The Terms and Conditions provide an overview of the services offered on www.aufdemdach.com. My offerings are tailored to provide a personalized shopping experience with unique products, including custom-designed apparel, accessories, and artwork. The shop is operated independently, ensuring that all products meet the high-quality standards expected by my customers.
These Terms and Conditions apply to all contracts, orders, and transactions conducted through the website www.aufdemdach.com. The offers on this website are aimed exclusively at private consumers (as defined under § 13 BGB in German law) who purchase goods for non-commercial purposes.

1. Conclusion of Contract

By placing an order on the Auf dem Dach website, you confirm that your purchase is exclusively for private purposes. Your contractual partner is Jakub Pierożyński, operating under the name "Auf dem Dach." The contract becomes legally binding when you click the "Buy Now" button and receive an order confirmation via email.

I reserve the right to refuse or cancel orders suspected to be generated by unauthorized automated systems or third-party services acting on behalf of another party.

2. Prices, Shipping Costs, and Delivery Conditions

Prices displayed at the time of the order are final prices and include any applicable VAT, if relevant. Shipping costs depend on the chosen delivery method and the total order value. The exact shipping costs, if applicable, will be clearly communicated during the checkout process before the order is placed.

Payment is due immediately upon placing the order, unless otherwise stated. Delivery times are specified on the product detail pages and may vary depending on the product and shipping destination. These times are estimates and may be subject to change due to unforeseen circumstances. Customers will be promptly informed of any significant delays. While I strive to ensure timely delivery, delays may occur due to circumstances beyond my control. In such cases, you will be informed promptly.

Ownership of the goods transfers to you only once payment has been received in full. Return shipping costs in case of cancellations or returns are your responsibility unless otherwise agreed.

All items are shipped from European providers, ensuring high-quality standards and efficient delivery. My key delivery partners include DHL and similar reliable courier services.

3. Payment Methods

I accept the following payment methods:

  • PayPal

  • Debit Card

  • Credit Card

Payment must be made upfront at the time of placing the order. Orders will not be processed until full payment has been received.

4. Using Vouchers

Promotional vouchers issued as part of advertising campaigns or gift vouchers purchased can be redeemed during the order process. The respective voucher conditions, including any minimum order values or exclusions, apply and will be clearly communicated when the voucher is issued or during checkout.

Please note that vouchers are non-combinable with other discounts and are valid for a limited time, as specified in the voucher conditions.

5. Right of Cancellation

As a consumer, you have a statutory right of cancellation for non-personalized goods. This means you can cancel this contract within 14 days of receiving the goods without providing a reason. To exercise this right, you must:

  1. Inform me (via email at store@aufdemdach.com or by post) of your decision to cancel the contract.

  2. Please return the goods in their original condition to the specified return address.

The cancellation period expires 14 days after the day you or a third party designated by you (other than the carrier) receives the goods.

Exclusion of Cancellation Right

The right of cancellation does not apply to personalized or custom-made products, as these items are made specifically to your specifications and cannot be resold.

Consequences of Cancellation

If you cancel this contract, I will refund all payments received from you, including delivery costs (except additional costs for expedited delivery options), without undue delay and no later than 14 days from the day I receive the returned goods or proof of their return. Refunds will be processed using the same payment method you used for the original transaction unless expressly agreed otherwise.

You are responsible for the direct cost of returning the goods unless otherwise agreed. You are only liable for any diminished value of the goods if the loss in value is due to handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.

6. Refunds

Any refunds will be made automatically using the original payment method.

7. Liability for Defects / Warranty

As per German law, you are entitled to statutory warranty rights for defective goods. If the goods delivered are defective, you may request a replacement or repair within the applicable warranty period. Should these options fail, you have the right to request a reduction in price or cancel the contract.

For personalized or custom-made products, warranty claims may be limited to defects arising from the manufacturing process and do not cover dissatisfaction with the design or specifications provided by you.

8. Force Majeure

I am not liable for delays or failure to fulfill contractual obligations due to events beyond my reasonable control, such as natural disasters, pandemics, strikes, governmental actions, or technical failures. In such cases, I will notify you promptly and take reasonable steps to minimize any disruption.

9. Customer Service

If you have any questions or require assistance, please feel free to reach out via email at store@aufdemdach.com or use the contact form available on the website. I aim to respond to all inquiries within 1-2 business days and am happy to assist you with any concerns.

My customer service hours are 9:00 am - 5:00 pm CET, Monday to Friday.

10. Retention of Rights

All content on this website, including designs, images, texts, branding, and other materials, is protected by copyright and intellectual property laws. Reproduction, distribution, or use of this content without explicit written permission is strictly prohibited.

11. Applicable Law, Jurisdiction, and Dispute Resolution

All contracts concluded through this website are governed by the laws of Germany. In the event of disputes, the courts of Leipzig shall have exclusive jurisdiction, provided you are a resident of Germany.

Additionally, I am required to inform you of the European Commission's Online Dispute Resolution (ODR) platform, which is accessible at https://ec.europa.eu/consumers/odr/. However, I am not obligated to participate in dispute resolution proceedings before a consumer arbitration board.

12. Changes to Terms and Conditions

I reserve the right to update these Terms and Conditions as necessary to reflect changes in legal requirements or my business practices. Updates will be communicated on this page, and the revised terms will apply to orders placed after the changes take effect. Customers are encouraged to review this page regularly to stay informed of any updates.

Reference to Privacy Policy

For details on how your personal data is collected, used, and protected, please refer to my Privacy Policy.